Refund Policy

At Trexxo.co, customer satisfaction is important to us. We want you to feel confident when shopping with us, and we aim to provide a smooth and transparent return and refund process.

If you are not completely satisfied with your purchase, you may be eligible to request a return in accordance with the conditions outlined in this policy.

Return Eligibility

Returns must be requested within 30 days from the date of purchase. This timeframe allows customers enough time to evaluate their item while ensuring that returns can be processed efficiently.

All returned items must be unused, in their original condition, and in the original packaging. This includes all accessories, manuals, components, and any promotional items that were included with the purchase. Items that show signs of use, damage, modification, or improper handling may not be eligible for a refund.

How to Request a Return

To initiate a return request, customers must contact our support team at info@trexxo.co. Once your order has been verified, we will provide detailed instructions on how to return your item.

Customers are encouraged to keep their shipping receipt or tracking number as proof of return until the process is completed.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving a defective, damaged, or incorrect item. In these cases, Trexxo.co will cover the return shipping costs.

Refund Processing

After the returned item is received and inspected, approved refunds will be processed within 7 to 10 business days. Refunds will be issued to the original payment method used during checkout.

Please note that processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Certain items may not be eligible for return or refund. These may include clearance items, customized products, digital products, or items marked as final sale. Customers are encouraged to review product descriptions carefully before completing their purchase.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@trexxo.co. Include your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate resolution.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with a return, please contact us at:

Email: info@trexxo.co